Shopping online may be confusing at times. Products may look different than imagined and on rare occasions arrive damaged. Since we want you to buy with confidence we are proud to offer 30-day hassle free returns. To process, your own returns please contact us to request an RMA.
What items are returnable?
What items are non-refundable?
How soon will I get my refund?
Return Authorization Numbers
All product returns must be processed with a Return Materials Authorization Number (RMA #). NO returns of any type will be accepted without an RMA #.
To request a Return Authorization number for an item that you have purchased within the past 30 days, please contact us within 30 days of delivery.
Please include the Return Authorization number on the outside of the package that you're returning, and / or on the invoice included with your original order. Do not write on or place shipping labels directly on manufacturer packaging. This will help expedite the return and refund process. If possible also include the reason for the return. (We use it to constantly improve.) All returns, must be received within 30 days of return authorization issue date.
Damaged in Shipment/ Missing Items
Be sure to inspect your product once you receive it. Any damage from shipping or missing order must be reported to us within 14 days of receipt of the product. Freight shipments must be inspected upon delivery. If a package looks damaged in any way as a result of the shipping process, please do not sign for it and contact us right away.
If you receive your product and it has been damaged during shipment, please email us at firstname.lastname@example.org within 14 days of delivery. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged or missing products to be replaced.
If you placed an order for a wrong item or if you would like to exchange your order for a bigger size, different style, finish etc. Please contact us to create a return for your order and replace your order with the correct information. We don't offer exchanges but we would be happy to assist you in selecting the correct item if you did make an incorrect purchase, if you need assistance please email us at email@example.com or call us at 201-351-1900 and press 1 when prompted.
Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.
Late or missing refunds:
If you have been notified that your refund has been processed, however, you haven’t received a refund yet, contact your credit card company, it may take 3-5 business days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.