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Return Policy

Shopping online may be confusing at times. Products may look different than imagined and on rare occasions arrive damaged. Since we want you to buy with confidence we are proud to offer 30-day hassle free returns. To process, your own returns follow the steps below and click here. 


What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • In the original packaging
  • Unused

 

What items are non-refundable?

  • Free gifts or promotional items
  • Damaged or missing parts for reasons not due to our error
  • An item that is returned more than 30 days after delivery

     

    How soon will I get my refund?

    • To ensure a prompt refund, returns must have a tracking number to track the package.
    • To ensure a timely refund please also include a note stating the reason for the return. 
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-10 business days.

    Return Authorization Numbers

    To return an item for any reason, you first need to be issued an official Return Authorization number. No returns will be accepted without an assigned Return Authorization number.

    To request a Return Authorization number for an item that you have purchased within the past 30 days, please use our return portal.

    Please include the Return Authorization number on the outside of the package that you're returning, and / or on the invoice included with your original order. This will help expedite the return & exchange process. If possible also include the reason for the return. (We use it to constantly improve) ALL RETURNS MUST BE RECEIVED WITHIN 30 DAYS OF RETURN AUTHORIZATION ISSUE DATE.

    Damaged in Shipment

    Be sure to inspect your product once you receive it. Any damage from shipping must be reported to us within 14 days of receipt of the product.

    If you receive your product and it has been damaged during shipment, please email us at info@wholesalehome.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

    Returns/Exchanges: 
    If you would like to return an item bought on our website or exchange it for the same or similar product, return your item to:


    Wholesale Home Improvement Products 
    77 Linnet St.
    Bayonne, New Jersey, US, 07002.

     

      • Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.
      • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
      • When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
      • We are not responsible for any sale or promotion, all sale prices are final. 

       

      Late or missing refunds:

      If you haven’t received a refund yet, contact your credit card company, it may take 3-5 business days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@wholesalehome.com.

       

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