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Help Center



Is there any minimum or restrictions for free shipping?

How long does free standard shipping take?

How soon will my order ship?

Do you offer express or overnight shipping?

Received email that order was shipped but tracking says "tracking not found". What do I do?

Received email that order was delivered but I can't find it. What do I do?

Do you ship international?

Order Status

Can I change my shipping address after placing my order?

I received my order but item is missing or damaged. What can I do?


Do you repair or warranty products sold through your shop?

Warehouse Pickup

Can I place an order online and pick up from your warehouse?

Can I pick up my order?

What do I need when picking up my order?


Price Matching

Do you honor a lower price from a competitor?

Your prices are lower than your competitors, do you sell used or refurbished products?


Do you collect any sales tax on my order?

How do I apply for tax-exempt status?


What is your wholesale program?


Return Policy

What items are returnable?

What items are non-refundable?

Do you have a restocking fee?

I ordered the wrong item, can I exchange it?

I placed my order through Google Express. How do I return my order?



Is your checkout safe?

What is Shopify Pay?

What forms of payment do you accept?

Weekend Checkout

Why can’t I checkout? The "Check Out" button seems to be disabled.

Wholesale Home Rewards

Rewards Program

How do I become a WholesaleHome Rewards Member?

How do I check my point balance?

How do I use my points to redeem rewards?

What happens to my points when I return items?

Do my points expire?

Referral Program

How do I refer my friends?

I received a $25 off my first purchase email but can not find a code to enter at checkout?

My friend just placed an order! How do I redeem my $25?

I do not have my friends email address how do I share my referral link?

Referral popup says "Not eligible to use this referral code" What does this mean?

VIP Customer Tiers

What do the tiers mean?

How do I know what tier I am in?

I’m a Gold or Platinum Member. How do I access exclusive access to sales and offers?

I’m a Platinum Member. How do I get my free overnight shipping coupon?

Sign up to be notified of sales and special deals!

Be the first to be notified of our latest deals.

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