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Is there any minimum or restrictions for free shipping?

How long does free standard shipping take?

How soon will my order ship?

Do you offer express or overnight shipping?

Received email that order was shipped but tracking says "tracking not found". What do I do?

Received email that order was delivered but I can't find it. What do I do?

Do you ship international?

Order Status

Can I change my shipping address after placing my order?

I received my order but item is missing or damaged. What can I do?


Do you repair or warranty products sold through your shop?

Warehouse Pickup

Can I place an order online and pick up from your warehouse?

Can I pick up my order?

What do I need when picking up my order?


Price Matching

Do you honor a lower price from a competitor?

Your prices are lower than your competitors, do you sell used or refurbished products?


Do you collect any sales tax on my order?

How do I apply for tax-exempt status?


What is your wholesale program?


Return Policy

What items are returnable?

What items are non-refundable?

Do you have a restocking fee?

I ordered the wrong item, can I exchange it?



Is your checkout safe?

What is Shopify Pay?

What forms of payment do you accept?

Weekend Checkout

Why can’t I checkout? The "Check Out" button seems to be disabled.

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